V11 to v12 update not working (subscribed, Anking Reset Done)

[hyewonj]

Hi,

I have subscribed the anking v12 deck and cannot sync to the v12.

1. I have subscribed to v12

2. In Anki I have logged into Anking

3. Anking local changes has been reset in Browse tab.

When I click on Sync button, it says “Collection Sync complete” but the decks (picture attached below) doesn’t show v12.

Any step I’m missing? Appreciate any help.

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Thanks for the detailed steps and screenshot—that helps narrow it down.

A couple of important clarifications about updating from v11 → v12 with AnkiHub:

1. You will not see a new “AnKing v12” deck name appear.

   • With AnkiHub, subscribing to the v12 deck updates your existing AnKing deck structure in place.
   • The deck names in your sidebar (AnKing → Step 1/Step 2, etc.) usually stay the same; the content (notes, fields, tags, card templates) is what gets updated to v12.

2. “Collection sync complete” only refers to Anki ↔ AnkiWeb, not AnkiHub.

   • The top‑right sync button is for AnkiWeb, and it won’t change deck names.
   • AnkiHub syncing is controlled by the AnkiHub add‑on; when it updates, you should see a small sync progress bar at the bottom of the Anki window and log messages about “Applying remote changes”.

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To confirm whether you’re actually on v12, please check these:

1. Check the note type version in a card

   • Open Anki → select a card from your AnKing deck → click Cards….
   • In the template or styling, look for any mention of v12 or updated fields (for example, newer AnKing fields/tags you know are v12‑specific, if you’ve seen the changelog).
   • If you previously were on v11 and now see new fields/tags, that indicates the update went through even though deck names didn’t change.

2. Force an AnkiHub sync from the add‑on

   • In Anki, go to Tools → Add-ons → AnkiHub → Config or menu entry and look for a “Sync Now / Pull changes / Check for updates” option (wording can vary slightly with versions).
   • Run that and watch the log/output; see if it reports applying updates for the AnKing deck.

3. Confirm the correct deck is linked in AnkiHub

   • In the AnkiHub add‑on, open the Deck Manager / Subscriptions view.
   • Make sure your local “AnKing” parent deck is actually linked to the AnKing v12 community deck (and not to the older v11 or another variant).
   • If it’s not linked correctly, unlink and re‑link the correct deck, then sync again.

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If after that you still don’t see any signs of v12 changes:

Please post back with:

• A screenshot of your AnkiHub add‑on “Subscriptions/Decks” page in Anki (showing the AnKing v12 subscription and linked local deck).
• A screenshot or copy of any AnkiHub log/output when you trigger a manual sync from the add‑on.

With those, we can see whether this is 1) just a naming expectation issue, or 2) a real sync/linking problem with your v12 subscription.

[Brian_BH]

Hello,

I would be happy to help.

It looks like you’re looking at ‘decks’ rather than ‘tags’

[hyewonj]

Oh thank you ! Seems like I have them. Does 31,955 cards for step 1 V12 seem correct number for you?

[Brian_BH]

That does indeed look like the right number.

Please let me know if that answers your question, and if there’s anything else I can help with.