The category for general support questions related to using AnkiHub.
I’d like to cancel my subscription and request for a refund. (I just started my membership today)
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That’s what happen after installing the ankihub add on I did update couple of time and there is still a fail in startup.
hope you can help with it so I can start with dec installment and all.
I’d like to cancel this subscription and request a refund. I just started my membership today and was kind of confused on what this subscription entailed.
Hello, I am having difficulty with images not being shown on the cards? I recently deleted all decks and restarted the subscription for Step 1&2 overhaul, and have 32039 missing files. What can I do to get these images back?
Olá, gostaria de cancelar minha assinatura no AnkiHub e solicitar o reembolso, uma vez que faço essa solicitação de acordo com o previsto no Código de Defesa do Consumidor. Aguardo, de modo urgente, uma resposta sobre como proceder. Desde já, grata.
hi i’ve subscribed multiple times during the past year and my anki deck keeps getting deleted from my page. I’ve already paid $20 and I am not able to get the deck. can i get a refund and get some help downloading it? thank you
Good evening,
I recently had my annual subscription renewed today. I would like to cancel and receive a refund. Please let me know how to proceed. Thank you very much
good evening. Today i got membership. but after updating my Anking step 1, 2 i couldnt see media from bootcamp and picmonic. What should i do?
i also have this kind of difficulty?
did u deal with this problem?
Hello, I recently renewed my ankihub subscription for 55$ (annual) and now im getting a pop-up in the anki app telling me I dont have a subscription. I click the link on the pop-up and it takes me to a link where i have to pay 66$ for a subscription, even though i already have one? what am i to do here? can i request a refund for the 55 and pay for the 66??
A post was split to a new topic: Refund request
So I messed up and deleted some cards from the anking deck months ago. I want to resync with ankihub to get those cards back, however I have heavily edited many of my cards without protecting them. What is the best way to go about regaining these cards without changing my current progress or edited cards.
Hello,
Protect the cards you have edited so you do not lose their edits. You can see how to do so here: 🔐 Protecting Fields and Tags
To get the deleted cards back, do the following:
Please try resetting your local changes. To do this:
Go to browse in your Anki → at the top click on the ankihub addon tab → press reset all local changes
This will restore everything to what AnkiHub has unless you have specifically protected those fields
Hi I can only see about 130 cards on the viruses section of sketchy micro, but i would expect way more from the amount of material. How can I retrieve the other cards.
Please try resetting your local changes. To do this:
Go to browse in your Anki → at the top click on the ankihub addon tab → press reset all local changes
This will restore everything to what AnkiHub has unless you have specifically protected those fields
I have duplicates of every single Anking Overhaul Step 1 and 2 card. One always has a low position number and the other will have a high position number. I have no idea how to remedy this as the find duplicates feature in Anki does not recognize these. It seems that each note that should only have one card has 2 cards. Image attached shows what I mean.
Hello,
They are not duplicates, per se. Each note may have multiple clozes and, thus, multiple cards, which is shown here:
For example, if I make a note like this:
This will involve two separate cards, one for each cloze:
And these two cards will be illustrated in the browser via their respective clozes:
If you’d prefer to only view notes, rather than cards, however, you can toggle the little button at the top of your browser screen:
Please let me know if that answers your question, and if there’s anything else I can help with. 
These are all cards that have single clozes on them. Cards with two clozes will show up as 4 cards. 2 cards each with Cloze 1 and Cloze 2, respectively.
