Anki not synced with Update 17

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I’ll help you troubleshoot why you’re not seeing the Update 17 content after syncing with AnkiHub. Let me search for some relevant information about AnkiHub updates and syncing issues.

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Reading: Why is my deck missing images?

Hi there! It sounds like you’re having an issue with seeing the new images and updates from Update 17 despite syncing with AnkiHub. Let me help you troubleshoot this issue.

Possible Solutions:

  1. Check your media sync status
    Make sure your media has finished downloading completely:

    • Open Anki
    • Click on the AnkiHub addon at the top of the screen
    • Check what the media sync status says
    • If it says “Downloading”, you’ll need to wait until it says “Idle” before you can see the media
    • Note: Media sync can take up to 60 minutes depending on your internet connection

  2. Reset local changes
    This often resolves issues with missing updates:

    • Go to Browse in Anki
    • Click on the AnkiHub addon at the top
    • Select “Reset local changes”
    • Choose your deck from the list

  3. Verify you’re subscribed to the correct deck

    • Make sure you’re subscribed to the official deck from the AnKing team
    • You can see the official AnKing decks here

  4. Check your protected fields

    • For the AnKing Step Deck, AnkiHub downloads media for the following fields: Text, Extra, Sketchy, and Pixorize
    • If you have unprotected fields that AnkiHub doesn’t provide media for, this may result in missing images

If you’ve tried these steps and still don’t see Update 17 content, please let me know, and we can explore other troubleshooting options.