Anki step deck not uploading on the anki app

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1

I have the anki app on my Windows laptop. I created an account on Ankihub, paid for the Anki step deck and synced it to my anki app. The deck appears in my decks page of the app but there are 0 cards in it. How can I solve this issue?

2

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3

I’ll help you troubleshoot why your AnkiStep deck is showing 0 cards after syncing. Let me search for relevant information about this issue on our community forum.

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Found 0 results for 'tags:official AnkiStep deck empty cards sync status:public'

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Found 3 results for 'tags:official AnkiHub deck empty status:public'

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Reading: đź‘‘ Downloading the AnKing Step Deck

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Found 5 results for 'tags:official AnkiHub cards suspended status:public'

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Reading: 🤝 Subscribing to a Deck

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Found 4 results for 'tags:official AnkiHub deck 0 cards status:public'

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Found 5 results for 'tags:official Why does my AnKing Step Deck have 0 cards status:public'

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Reading: Why does my AnKing Step Deck have 0 cards?

Based on the information found, I can help you resolve the issue with your AnkiStep deck showing 0 cards. This is actually a normal behavior when you first install a deck through AnkiHub.

Why Your Deck Shows 0 Cards

When you install a deck through AnkiHub, all cards are suspended by default. This means they’re in your collection but hidden until you choose to unsuspend them.

How to Access Your Cards

  1. Open Anki on your laptop
  2. Click on Browse in the main window
  3. On the left-hand side panel, click on Tags
  4. Find the tag related to your Step deck (likely starting with something like #AK_Step1_V12 or similar)
  5. Click on any card you want to study
  6. Right-click and select Toggle Suspend to unsuspend the card(s)

You can also select multiple cards at once by using Ctrl+A (or Cmd+A on Mac) and then right-click to unsuspend them all together.

Recommended Approach for Studying

Rather than unsuspending all cards at once, most users follow a more structured approach:

  1. Study a topic using your preferred resources
  2. Unsuspend only the related cards for that topic
  3. Review those cards regularly

This way, you’re not overwhelmed with thousands of cards at once and can focus on what you’re currently learning.

If you need more detailed guidance on how to start studying with your deck, there’s an excellent tutorial available on the AnkiHub community site that walks through the entire process step by step.

Does this help with your issue? Let me know if you need any clarification!

4

Hello,

I would be happy to help. :slight_smile:

From what you’ve described, there may not be an issue present. It is normal for, especially large, decks to start out with cards suspended. Otherwise you’d run into the scenario where you have 30,000 cards all at once which would be undesirable for a few reasons

Thus, most folks unsuspend as they go and this is part and parcel of normal functioning of many decks. This tutorial can walk you through the basic workflow and what it looks like: How to Get Started Studying

Give that a shot, let me know how you fare, and we’ll go from there and hopefully we can get you squared away. :slight_smile: