Ankihub Deck downloaded Images are not Working

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Reading: Why don't I have all the media in the AnKing Step Deck?

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Reading: 📸 Importing/Exporting Media

Troubleshooting AnKing V12 Missing Images

Thanks for providing those additional details. Since you’re using the latest Anki version (25.07.5) with AnKing V12 and have already tried the basic troubleshooting steps, let’s try some more advanced troubleshooting:

Media Sync Force Reset

  1. Force a media sync reset:

    • Close Anki completely
    • Restart Anki while holding down the Shift key (this starts Anki without add-ons)
    • Close Anki again
    • Restart Anki normally
    • Check if the AnkiHub media sync status says “Idle” or “Downloading”
    • If it says “Downloading,” wait for it to complete

  2. Check media files in Anki:

    • Go to Tools > Check Media in Anki
    • This will show if there are any missing media files
    • If there are missing files, note their names for reference

  3. Manually import media:

    • Even though AnkiHub should handle media automatically, you can try manually importing:
    • Go to the AnkiHub add-on in your menu bar
    • Click on “Import Media”
    • Choose the appropriate option for your situation (Local Folder, Anki Deck Package, etc.)

Understanding the Media Issue

From what I understand about how media works in Anki with AnkiHub:

  1. There are two parts to images: the actual image file and the HTML reference to that file
  2. If you see missing media icons, you have the HTML reference but no actual media file
  3. If fields are empty, they might be protected in AnkiHub settings

Additional Advanced Steps

  1. Check field protection settings:

    • Log into app.ankihub.net
    • Find your AnKing V12 deck
    • Check if important fields with media are protected
    • If they are, unprotect them, then unsubscribe and resubscribe to the deck

  2. Try a complete removal and reinstall:

    • Unsubscribe from the deck
    • Go to Tools > Check Media and delete unused media
    • Restart Anki
    • Subscribe to the official AnKing V12 deck again
    • Allow sufficient time for media to download (can take 60+ minutes with a large deck)

  3. Verify Anki Web syncing:

    • Make sure you’re properly syncing with AnkiWeb
    • Media syncing can sometimes be delayed or incomplete

If these steps don’t resolve the issue, it might be helpful to share a screenshot of your AnkiHub add-on status page showing the media sync status and any error messages that appear during the troubleshooting process.