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Reading: 🤝 Subscribing to a Deck
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Hi there! It looks like you’re having some trouble syncing the AnKing Step Deck despite having recently purchased a subscription. Let me help you troubleshoot this issue.
Common Solutions to Try
-
Verify Your Subscription Status
- Make sure you’re logged into the same account on the AnkiHub web app that you used to purchase your subscription
- Check if your subscription shows as active in your account settings
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Complete the AnkiHub Setup Process
- Make sure you have both components of AnkiHub working together:
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Ensure Proper Installation and Login
- Install the AnkiHub add-on (code: 1322529746)
- Log into the add-on with your AnkiHub credentials (not your AnkiWeb credentials)
- Make sure you’re logged in with the same account you used to purchase the subscription
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Sync Your Anki
- After logging into the AnkiHub add-on, click “Sync” in Anki
- You should be prompted to install the deck
Step-by-Step Guide
- Go to the AnkiHub explore page
- Find the AnKing Step Deck and click “Subscribe to Deck”
- Install the AnkiHub add-on in Anki (Tools → Add-ons → Get Add-ons → paste 1322529746)
- Log into the AnkiHub add-on with your AnkiHub credentials
- Click sync in Anki
If you’re still experiencing issues after trying these steps, please let us know more details about what specific error message you’re seeing and we can provide more targeted help.