Confused with anki hub V12 missing images

Hello,

I would be happy to help!

First, regarding your existing First Aid images: I see that you’ve already protected the First Aid field, so you should be good to go and don’t need to worry about losing them.

The number of media files you see in your media folder doesn’t just represent the Anki Step Deck. It shows all the media currently in your Anki, and maybe some old media files that haven’t been cleared out yet.

The first time you download the Anki Step Deck, it can take up to a few hours to download all the images depending on your internet connection, since there are several gigabytes of images. Please keep Anki open and wait until it shows that the media download is idle:

If it shows the media sync is idle and you still have missing images (mainly broken image icons in the Text and Extra fields), please follow this tutorial to reset your local changes and wait for everything to sync: How to Reset Local Changes


If this doesn’t resolve the issue, please keep in mind a few things regarding missing media:

  • Anki’s built-in Tools > Check Media tool can sometimes show a ā€œmissing filesā€ report even when no media is actually missing from your AnkiHub decks.
  • Broken image icons usually only indicate missing media if they appear in specific fields like Text, Extra, Sketchy, and Pixorize.
  • For First Aid and B&B content, you will need a separate subscription to that resource. You can learn more about how this integration works here: McGraw Hill Integration FAQ

Let us know if you need help with anything else! :blush: