Followed steps for protected data still missing data

🙋 Support
1

Helloo I followed all the steps for managing protected data and unchecked all the boxes yet on my flashcards I still cannot see most data from pretty much every flash card similar to the image linked. Sync has completed so I don’t know what else to do really.

1368292340959 is the ANKI ID for this q

image
image660×988 46.3 KB

2

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CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

3

I’ll help you with this issue regarding protected data in AnkiHub. Let me search for relevant information to provide you with the best assistance.

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Found 5 results for 'tags:official protected data status:public'

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Reading: 🔐 Protecting Fields and Tags

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Found 3 results for 'tags:official cards blank missing content status:public'

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Reading: Why is my deck missing images?

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Reading: Why are my cards blank/empty when reviewing?

Hello! Based on your screenshot and description, it looks like you’re experiencing blank or missing content in your AnkiHub cards. This is a common issue that’s often related to protected fields settings. Let me help you fix this:

Likely Cause

It appears you’ve protected fields that contain essential content for your cards. When a field is protected in AnkiHub, it won’t receive updates from the deck publisher - but if that field is empty on your end, it will remain empty.

Solution Steps

  1. Unprotect Essential Fields:

    • Go to the AnkiHub website for your subscribed deck
    • Click the 3 dots in the top right corner
    • Select Manage protected data
    • Make sure to uncheck essential content fields like Text and Extra fields
    • Save your changes

  2. Reset Local Changes in Anki:

    • Open Anki desktop
    • Go to Browse
    • Click on the AnkiHub menu at the top
    • Select Reset local changes
    • Choose the relevant deck

  3. Sync Your Collection:

    • Click the sync button in Anki
    • Wait for the sync to complete

  4. Check Media Sync Status:

    • In the AnkiHub add-on, check that media sync status is “Idle”
    • If it’s still “Downloading,” wait for it to complete (can take up to 60 minutes)

Additional Troubleshooting

If the issue persists after trying these steps:

  • Make sure you’re subscribed to the official version of the deck
  • Try deleting empty cards: Tools → Empty Cards → Delete
  • Verify that the specific note ID you mentioned (1368292340959) has been properly updated

Let me know if these steps help resolve your issue!

4

Hello,

Please try resetting local changes: How to Reset Local Changes

Let me know if the issue persists!