I dont find a way to take the free course and I messed up and lost all cards from the deck, cant sync again

🙋 Support
7

Troubleshooting Your Empty Deck Issue

I understand your frustration - you’ve reinstalled Anki 24, synced with AnkiHub, but you’re still not seeing any flashcards. This is actually a common issue that has a simple solution!

Why You’re Seeing 0 Cards

When you first download a deck from AnkiHub, all cards are suspended by default. This means they’re in your collection but won’t appear for study until you unsuspend them.

Here’s how to fix it:

  1. Open Anki and click on the Browse button on the main screen
  2. In the left sidebar, look for your deck name
  3. Click on the deck to select it
  4. Press Ctrl+A (or Cmd+A on Mac) to select all cards
  5. Right-click on the selected cards and choose Toggle Suspend
  6. The cards should change from yellow (suspended) to white (active)

Alternative method:

  1. In Browse, click on the Tags section in the left sidebar
  2. Navigate through the tags to find specific topics you want to study
  3. Select those cards, right-click and choose Toggle Suspend

Video tutorial:

There’s a helpful tutorial on this exact issue available at: 🤝 Subscribing to a Deck (scroll down to the “0 Cards Upon Installation?” section)

Let me know if this works for you! If you’re still having issues, could you tell me:

  1. What specific deck are you trying to use?
  2. Are you able to see the deck name in your Anki, just with 0 cards?
  3. Did you confirm the AnkiHub add-on is properly installed and you’re logged in?