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Reading: 👑 Downloading the AnKing Step Deck
Hi Pranav1109,
Welcome to the AnkiHub community! I’m sorry you’re experiencing sync issues with your subscribed deck. This is a common problem that can usually be resolved with a few troubleshooting steps.
Troubleshooting Steps
-
Update your AnkiHub add-on:
Make sure you’re using the latest version of the AnkiHub add-on. You can update by going to Tools → Add-ons → Check for Updates. -
Check your internet connection:
Try connecting to a different network or using mobile data if possible, as sometimes network restrictions can cause sync issues. -
Reinstall the deck:
- Go to the AnkiHub add-on menu → Deck Management
- Find your subscribed deck and click “Unsubscribe”
- Go to app.ankihub.net and resubscribe to the deck
- Return to Anki and sync again
-
Try different browsers:
If you’re having trouble accessing AnkiHub through your browser, try using Firefox or Edge instead. -
Upload logs for support:
If none of the above solutions work, use the AnkiHub add-on menu → Help → Upload Logs (without data) feature to share your logs with the team for more specific assistance.
If you continue to experience issues, please provide:
- Your Anki version
- Your operating system
- Any specific error messages that appear in the log
The AnkiHub team is very responsive to troubleshooting these kinds of issues and will be able to help you get your deck syncing properly.
Let me know if any of these steps help resolve your issue!