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Subscription Verification Issue
Hello there! I understand you’re having trouble syncing your deck with AnkiHub and receiving a popup message about requiring an active membership, despite having already paid for one. This can definitely be frustrating!
Based on the information in our community, this appears to be a verification issue with your AnkiHub account. According to our FAQ on this topic:
If you still have an active subscription but are receiving the “Become a member” notification on AnkiHub, please contact customer support.
Steps to resolve this issue:
-
Verify your payment status:
- Log in to app.ankihub.net
- Go to Settings
- Check your Membership Portal to confirm your subscription is active
-
Check for account verification issues:
- Make sure you’ve verified your email address
- Ensure you’re logged into the same account both on the website and in the add-on
-
If the problem persists:
This appears to be a known issue that requires assistance from the AnkiHub team. The recommended solution is to contact customer support directly.
How to contact support:
You can contact the AnkiHub customer support team by clicking here.
When contacting support, please include:
- Screenshots of the error message
- Your AnkiHub username
- When you purchased your membership
- Any troubleshooting steps you’ve already attempted
I hope this helps resolve your issue quickly so you can get back to using AnkiHub’s features!