Problem with media sync - Zanki deck USMLE STEP 1/2

[bewi]

Hello all,

I apologize in advance, this question is asked multiple times already, but the answers did not fix my problem.

I have issues with Media Sync for Zanki deck for USMLE Step 1/2
I downloaded the deck to my HP desktop but no media was downloaded. I read that I need to synchronize it again and I did and waited until "sync completed " would pop up but unfortunately there is still no Media/pictures.
What did I do wrong?

I also read that I should download the deck again but I added some of my own pictures and notes to the deck, would I lose my notes and pics?

Do I have to delete everything and start from the beginning with the download of the deck? I assume that I definitely will lose my notes this way, so I’d like to try a less drastic way, if it is possible.

I added screenshots below if that helps

Thank you for your help

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Reading: Why is my deck missing images?

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Reading: 📸 Importing/Exporting Media

Hello,

I understand your frustration with missing media in your Zanki deck. This is a common issue that can be resolved without losing your notes. Let me help you troubleshoot this:

Check Your Media Sync Status

Based on your screenshots, it looks like your AnkiHub addon shows “Media sync: Idle” which means the media sync process has completed, but you’re still not seeing the images.

Here are some steps to try:

1. Verify Media Download Progress

First, make sure that AnkiHub has fully completed downloading the media:

• Sometimes the “Idle” status appears before all media has actually synced
• Try going to Tools > Check Media in Anki to see if it triggers any additional media syncing

2. Reset Local Changes (This preserves your notes)

This is often the most effective solution:

• Go to Browse in Anki
• Click on the AnkiHub addon tab at the top
• Click “Reset local changes”
• Select the Zanki deck

This process will restore the deck to its original state while preserving your protected fields (which would include your personal notes if you added them to protected fields).

3. Try Manual Media Import

If the above doesn’t work:

• Click on the AnkiHub addon in your menu bar
• Select “Import media”
• Choose the appropriate source for your media

Important Notes:

• You don’t need to delete everything and start over - that would cause you to lose your notes
• Make sure you’re subscribed to the official version of the deck
• The reset local changes option is usually the safest way to fix media issues without losing your own additions

If you’ve protected your fields correctly, your personal notes and images should remain after these steps. For more detailed information, you can check out this FAQ post about missing images.

Let me know if these steps work for you or if you need additional help!

[Brian_BH]

Hello,

I would be happy to help.

@bewi

Zanki deck for USMLE Step 1/2

Just for my own clarity: do you mean Zanki, or the AnKing, Step deck?

In either case, though, I don’t show (at least for this username) that you’re currently subscribed to either deck on AnkiHub, which might be part of the problem.

You might try making sure that you are subscribed to the deck that you want, and double-checking there. Then, if you’re still having any issues, please let me know and happy to help troubleshoot for you further.

[bewi]

I think I am subscribed to AnkiHub. But Im subscribed with a different email address in the app and hub. Could that be the issue?
I tried to change the email address but it didn’t work for some reason.

Please see screenshot below

[Brian_BH]

I show that you are subscribed to AnkiHub, though I don’t show that you are subscribed to any decks on AnkiHub.

At least, this is the case for the username ‘bewi’ from which you’re messaging

There are hundreds, if not thousands, of decks on AnkiHub and individual decks won’t sync unless you select them

I can’t make out the image you shared, other than showing that you appear to be logged into the AnkiHub add-on which is a good sign.

I would try subscribing to the deck/s you want, and then hitting ‘sync’ and going from there.

Give that a shot, let me know how you fare, and we’ll go from there and hopefully we can get you squared away.

A quick primer for what may be helpful info:

1. Make sure you have an active membership: Sign In
2. Install the Ankihub addon: Install Ankihub Addon (New User)
3. Subscribe to and install a deck: Subscribe/Install Step Deck (New User)
4. Start using the deck: How to Get Started Studying

(the example used there is the Step Deck, though the same basic process applies for any deck on Ankihub)