Problem with media sync - Zanki deck USMLE STEP 1/2

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Reading: Why is my deck missing images?

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Reading: 📸 Importing/Exporting Media

Hello,

I understand your frustration with missing media in your Zanki deck. This is a common issue that can be resolved without losing your notes. Let me help you troubleshoot this:

Check Your Media Sync Status

Based on your screenshots, it looks like your AnkiHub addon shows “Media sync: Idle” which means the media sync process has completed, but you’re still not seeing the images.

Here are some steps to try:

1. Verify Media Download Progress

First, make sure that AnkiHub has fully completed downloading the media:

  • Sometimes the “Idle” status appears before all media has actually synced
  • Try going to Tools > Check Media in Anki to see if it triggers any additional media syncing

2. Reset Local Changes (This preserves your notes)

This is often the most effective solution:

  • Go to Browse in Anki
  • Click on the AnkiHub addon tab at the top
  • Click “Reset local changes”
  • Select the Zanki deck

This process will restore the deck to its original state while preserving your protected fields (which would include your personal notes if you added them to protected fields).

3. Try Manual Media Import

If the above doesn’t work:

  • Click on the AnkiHub addon in your menu bar
  • Select “Import media”
  • Choose the appropriate source for your media

Important Notes:

  • You don’t need to delete everything and start over - that would cause you to lose your notes
  • Make sure you’re subscribed to the official version of the deck
  • The reset local changes option is usually the safest way to fix media issues without losing your own additions

If you’ve protected your fields correctly, your personal notes and images should remain after these steps. For more detailed information, you can check out this FAQ post about missing images.

Let me know if these steps work for you or if you need additional help!