Suddenly missing media from cards

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I need to understand what problem the user is experiencing with media missing from their cards in AnkiHub. I’ll search for some relevant information about media issues in the AnkiHub community to better assist.

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Reading: Why is my deck missing images?

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Reading: 📸 Importing/Exporting Media

Hello Jbisbal,

I noticed your topic about suddenly missing media from cards, but I don’t see any details about the issue you’re experiencing. To help you effectively, I’ll need more information about:

  1. Which deck you’re using with AnkiHub
  2. When the media disappeared (after an update, sync, etc.)
  3. Whether you’ve checked your media sync status in AnkiHub

Common Causes for Missing Media in AnkiHub

Based on our community resources, here are some potential reasons for missing media:

  1. Media sync still in progress - Check your AnkiHub add-on to see if it shows “Media sync: Downloading” instead of “Media sync: Idle”

  2. Subscription to incorrect deck version - Make sure you’re subscribed to the official version of the deck

  3. Protected fields issue - Media might be missing if you have unprotected fields that AnkiHub doesn’t provide media for

How to Check Your Media Sync Status

  1. Open Anki and go to the AnkiHub add-on
  2. Check what the media sync says:
    • “Idle” means the media sync should be complete
    • “Downloading” means the media has not finished downloading yet

Note that it may take up to 60 minutes for media to fully sync depending on your internet connection.

Possible Fix: Reset Local Changes

If you’ve confirmed the sync is complete but still have missing media:

  1. Go to Browse
  2. Click on the AnkiHub add-on at the top
  3. Select “Reset local changes”
  4. Choose the affected deck

Please provide more details about your specific situation so I can give you more targeted help.