Unable to access my deck despite unsuppressing

🙋 Support
3

I’ll help you with your issue regarding accessing cards in your AnkiHub deck. Let me search for some relevant information that might help solve your problem.

Search

Found 1 result for 'tags:official unable access deck unsuppressing cards status:public'

Search

Found 5 results for 'tags:official suppressed deck unsuppress status:public'

Search

Found 2 results for 'tags:official cannot access deck no cards status:public'

Search

Found 5 results for 'tags:official unsuppressing deck how to troubleshoot status:public'

Search

Found 5 results for 'tags:official suppressed deck how to use status:public'

Read topic

Reading: 🤝 Subscribing to a Deck

Search

Found 5 results for 'tags:official why does my anking step deck have 0 cards status:public'

Read topic

Reading: Why does my AnKing Step Deck have 0 cards?

I see you’re having trouble accessing your AnkiHub deck even after unsuppressing it. This is a common issue that has a straightforward solution.

The Issue: Suspended Cards

When you first download an AnkiHub deck, all cards are automatically suspended by default. This is why you’re seeing 0 cards even though you’ve unsuppressed the deck.

How to Fix It:

  1. Open Anki and click on Browse
  2. On the left side, navigate to the Tags section
  3. Find and click on the tag for your deck (for example, #AK_Step1_V12 if it’s the AnKing deck)
  4. Select the cards you want to study (use Ctrl+A or Cmd+A to select all cards in that tag)
  5. Right-click on the selected cards and choose Toggle Suspend

The cards will change from yellow (suspended) to white/clear (unsuspended), and they’ll now appear in your deck for studying.

Additional Troubleshooting:

  • If you changed the number of new cards per day in deck settings, make sure it’s not set to zero
  • Make sure you’re clicking on the correct deck in your deck list
  • Try restarting Anki after unsuspending the cards
  • Check if your cards are properly synced with AnkiHub by going to AnkiHub → Synchronize in the Anki menu

If you’re still experiencing issues after trying these steps, please provide more details about which specific AnkiHub deck you’re using and any error messages you might be seeing.