Unable to reach AnkiHub after reinstalling Anki

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I see you’re having an issue connecting to AnkiHub after reinstalling Anki and restoring your profile folder. This is a common issue that can happen after a system reinstall or Anki reinstallation.

Possible solutions:

1. Reinstall the AnkiHub add-on

The most likely issue is that the AnkiHub add-on needs to be properly reinstalled. When you copied your profile folder, the add-on files might not have been properly transferred or might be referencing old configuration data.

  1. Close Anki completely
  2. Open Anki and go to Tools > Add-ons
  3. Select the AnkiHub add-on and click Delete
  4. Click Get Add-ons and enter the code: 1322529746
  5. Restart Anki and try to log in to AnkiHub again

2. Check your internet connection

Sometimes this error can occur due to network issues:

  • Try connecting to a different network (like a mobile hotspot)
  • Temporarily disable any firewall or antivirus that might be blocking the connection
  • Ensure you can access the AnkiHub website (https://app.ankihub.net) in your browser

3. Clear AnkiHub data

If the above solutions don’t work, you may need to reset the AnkiHub add-on data:

  1. Close Anki
  2. Navigate to your Anki add-ons folder (location varies by operating system):
    • Windows: C:\Users\<username>\AppData\Roaming\Anki2\addons21
    • Mac: ~/Library/Application Support/Anki2/addons21
  3. Find the AnkiHub folder (likely named “1322529746”) and rename it to “1322529746.bak”
  4. Restart Anki and reinstall the add-on as described in solution #1

4. Update Anki to the latest version

Make sure you’re running the latest version of Anki from https://apps.ankiweb.net, as some connection issues have been fixed in recent updates.

If none of these solutions work, please create a post in the Support section with more details, including:

  • Your Anki version
  • Your operating system
  • Any error messages you see when trying to upload logs (AnkiHub > Help > Upload logs and data)

Hope this helps resolve your connection issue!