Unable to sync stepdeck

The deck appears here

CleanShot 2024-08-12 at 12.12.02@2x

Can you go to browse → tags → #AK_Step1_V12 → then enable this option

This will tell you where your deck is hiding

For example, mine says AnKing Step Deck (see below), yours might say another deck which is where the deck actually is

After this, you can move all the cards by following this tutorial: It says my AnKing deck was installed, but I can't see the new deck