Hi,
All the images/screenshots I seemed to have put in all my lecture notes for most cards seems to have disappeared despite the field being protected⌠Iâm missing the info for hundreds and hundreds of cards?? Whatâs the deal with this? Nothing has changed with my protected fields or account or anything. Would really like to get those back as over a year of work of inserting pics/screenshots is gone and thatâs a huge pain for me to manually do that all over againâŚ
I understand youâre experiencing a concerning issue with your lecture notes where the images and screenshots have disappeared from protected fields. This is definitely frustrating, especially with so much work involved. Let me search for relevant information to help you.
Found 1 result for 'tags:official protected field erased images status:public'
Found 4 results for 'tags:official missing images protected field status:public'
Reading: Why is my deck missing images?
Found 5 results for 'tags:official protected fields guide status:public'
Reading: đ Protecting Fields and Tags
Reading: Can I protect my own edits when subscribing to the AnKing Step Deck?
Hi there! I understand how frustrating it can be to lose important images in your lecture notes, especially after putting in so much work. Letâs try to figure out what happened and how to possibly recover them.
Based on your description, you had images in your Lecture Notes field (which should be protected by default in AnkiHub) that have disappeared, despite the field being protected.
Protection Status Check
The Lecture Notes field is typically automatically protected in AnkiHub (especially for decks like AnKing Step Deck), but itâs worth verifying your protection settings:
Media Sync Issues
Sometimes media can disappear due to sync issues:
Local Changes Reset
If someone accidentally reset local changes, this could overwrite protected fields:
Recovering Images
If your images were stored locally:
If you believe this is a bug with AnkiHub (especially since the field was protected), please provide additional details like:
As a last resort, you might need to check your computer backup if you have one, or see if you still have the original images that you can re-add.
Have you made any recent changes to your Anki setup or AnkiHub subscription? And could you confirm which deck these notes belong to?
Hello,
I would be happy to help. 
You can always restore your collection by restoring from a backup:
Anki makes backups, periodically, and automatically, numerous times per day from which you can always draw.
Please let me know if that answers your question, and if thereâs anything else I can help with.
I suppose thatâs a temporary fix for the issue, but why did they disappear in the first place if theyâre protected?
Also perhaps relatedly⌠but thousands of tagged cards/notes from an optional deck are missingâŚ
For example⌠there should be thousands of cards in this optional tag. there are only 5 now for whatever reason?
This is a rare bug that happens and we are trying to investigate the root cause. Can you do the following? This might help us down the line:
Please use AnkiHub > Help > Upload logs and data and let us know the filename shown.
I already reverted to a prior back up from ~May this year to get back my cards â all Lecture Notes fields and all the optional tagged cards returned obviously. Do you still want the log file now that iâve reverted?
@abdo.nh Let us know if it would still be helpful
Yes please.
