Upgraded from V11 to V12 but not working

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I’ll help you with this issue. Let me search for some relevant information about syncing AnkiHub decks after subscribing.

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Reading: 🤝 Subscribing to a Deck

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Found 3 results for 'tags:official ankihub sync deck not appearing status:public'

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Found 2 results for 'tags:official ankihub troubleshooting deck not showing after subscribe status:public'

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Reading: 👑 Downloading the AnKing Step Deck

Hi there! I see you’ve upgraded to the core plan for AnkiHub to use the AnKing V12 deck. Let’s troubleshoot why you’re not seeing the deck in your Anki account.

Based on your screenshot and description, here are the steps to resolve this issue:

Troubleshooting Steps

  1. Confirm your subscription is active

    • I can see in your screenshot that you are subscribed to the “AnKing Step Deck” (which is correct)

  2. Make sure you’re following the complete installation process:

    • Ensure the AnkiHub add-on is installed in Anki (code: 1322529746)
    • Log into the AnkiHub add-on with the same account you used for the subscription
    • Click the sync button in Anki after subscribing
    • If prompted to upload to AnkiWeb or download from AnkiWeb, follow the prompts

  3. If the deck isn’t appearing after sync:

    • Go to browse in your Anki → click on the AnkiHub addon tab → press “Reset all local changes”
    • This will restore everything to what AnkiHub has (unless you have specifically protected fields)

  4. Check if the deck content is actually there:

    • Go to Browse → Tags → look for the tag #AK_Step1_V12
    • If you see this tag with cards, the deck is actually installed but might be showing 0 cards because all cards are suspended by default

Important Notes

  • When you first install the deck, it may show 0 cards in the deck. This is normal as all cards are suspended by default.
  • To start using the deck, you’ll need to unsuspend cards as you study specific topics.

If you’ve followed all these steps and still don’t see the deck, please reply with screenshots of:

  1. Your AnkiHub addon menu in Anki
  2. The browse screen showing your tags

:handshake: Subscribing to a Deck has more detailed instructions if needed!