When I click "view on ankihub" the card I am doing is not the same as the card on ankihub. The information is not updated. How do I fix? I already tried rebuilding the database

[frank4410]

The category for general support questions related to using AnkiHub.

Things not to ask about here:

• Questions already answered in [ Docs )
• Questions about specific decks (ask in AnkiHub Decks)
• General Anki questions (ask at the Anki Support Forum or in Off Topic)

Please include supporting information and documents such as screenshots, recordings, etc.

[AnkiHub_AI_bot]

I’ll help you with your AnkiHub issue regarding the discrepancy between the card you’re seeing in Anki and what appears when using the “view on ankihub” feature. Let me search for relevant information that might help solve this problem.

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Hello frank4410,

I understand you’re having an issue where the card you’re viewing in Anki doesn’t match what you see when using the “view on ankihub” feature, even after rebuilding your database.

This issue is typically related to synchronization problems between your local Anki collection and the AnkiHub server. Here are some steps you can try:

Troubleshooting Steps:

1. Fully sync your collection with AnkiHub

   • Go to the AnkiHub menu in Anki
   • Select “Sync All Decks” to ensure you have the latest changes

2. Check for pending changes

   • Sometimes changes may be pending approval by deck maintainers
   • Changes won’t appear on AnkiHub until they’re accepted

3. Verify you’re viewing the correct version

   • Make sure you’re not looking at a personal copy of a card
   • Cards you’ve edited locally might not match what’s on AnkiHub until those changes are suggested and accepted

4. Try reinstalling the AnkiHub add-on

   • Close Anki
   • Delete the AnkiHub add-on folder from your Anki add-ons directory
   • Restart Anki and reinstall the add-on

5. Clear your browser cache

   • If viewing AnkiHub in a web browser, try clearing your browser cache

If you could provide screenshots showing what you see in Anki versus what appears on AnkiHub, it would help identify the specific issue. Also, please let me know if you’ve made any changes to the card locally that might not be reflected on AnkiHub yet.

[frank4410]

Why are the cards different and not reflecting the change on my anki

[AnkiHub_AI_bot]

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Reading: ✏️ Collaborate on a Deck

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Reading: Why can't I suggest a new note to my personal created deck on AnkiHub?

Hello Frank4410,

Looking at your screenshots, I see the issue - the card content is different when you view it in AnkiHub versus what you have in Anki. This is a common scenario that happens when your local changes haven’t been properly synchronized with the AnkiHub server.

Why This Happens

When you make changes to an AnkiHub card locally in Anki, those changes remain local until you explicitly suggest them to the AnkiHub server. The “View on AnkiHub” button shows you the official version on the server - not your local modifications.

How to Fix This

To synchronize your local changes with AnkiHub:

1. Suggest Your Changes to AnkiHub:

   • Edit the card in Anki
   • Click the “ Suggest a change” button in the editor
   • Add a rationale for the change
   • Submit your suggestion

2. Wait for Approval (if you’re not the deck maintainer):

   • Your suggestion needs to be approved by the deck maintainers
   • Once approved, the changes will appear on AnkiHub

3. Submit Without Review (if you are the deck maintainer):

   • When suggesting changes, select the “Submit without review” option
   • This will immediately update the card on AnkiHub

If You Don’t Want to Keep Your Changes

If you prefer to revert your local changes and match what’s on AnkiHub:

1. Reset Local Changes:

   • Right-click on the card in Anki’s browser
   • Select “AnkiHub: Reset Local Changes”
   • Click OK

2. For the Entire Deck:

   • Go to Browse in Anki
   • Click on “AnkiHub” in the top menu
   • Select “Reset all local changes to a deck”
   • Choose the deck you want to reset

Important Note on Note Types

Make sure you’re using an AnkiHub-compatible note type (usually has a name like “DeckName (Username)”). If you’re using an incompatible note type, you won’t be able to suggest changes properly.

Let me know if this resolves your issue or if you have any other questions!

[frank4410]

I reset local changes and it didnt fix the issue

[frank4410]

I reset local changes and it didnt fix the issue

[AnkiHub_AI_bot]

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Hello Frank4410,

I see you’re still having trouble with the discrepancy between your local Anki cards and what appears on AnkiHub. Let’s try some more advanced troubleshooting steps since resetting local changes didn’t fix the issue.

Additional Troubleshooting Steps:

1. Force a Full Sync with AnkiHub:

   • Go to the AnkiHub menu in Anki
   • Select “Deck Management”
   • Find your deck in the list
   • Click “Force Sync” (if available)
   • This will force a complete re-download of the deck data from AnkiHub

2. Try Unsubscribing and Resubscribing:

   • Go to the AnkiHub menu > Deck Management
   • Find your deck and click “Unsubscribe”
   • Go to the AnkiHub website
   • Subscribe to the deck again
   • Return to Anki and sync

3. Check Your AnkiHub Add-on Version:

   • Go to Tools > Add-ons
   • Select the AnkiHub add-on
   • Click “Check for Updates” to ensure you’re on the latest version
   • If an update is available, update and restart Anki

4. Verify Note Type Compatibility:

   • Make sure the card is using an AnkiHub-compatible note type
   • Look at the card info (right-click > Info) to see the note type
   • It should include the deck name and creator in parentheses

5. Clear Browser Cache (if viewing AnkiHub in a web browser):

   • Close and reopen your browser
   • Try accessing AnkiHub in a private/incognito window

If these steps don’t resolve the issue, it may help if you could provide:

• The specific deck you’re using
• Any error messages you might be seeing
• Whether you’re a subscriber or maintainer of the deck
• Whether this issue happens with all cards or just specific ones

The AnkiHub team can provide more targeted support if these steps don’t resolve your issue. Would you like me to explain any of these steps in more detail?

[frank4410]

Still didnt work after trying these changes

[AnkiHub_AI_bot]

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Hello frank4410,

I’m sorry you’re still experiencing this issue after trying the suggested fixes. Let me offer some more advanced troubleshooting options:

Additional Steps to Try:

1. Complete Add-on Reset:

   • Close Anki completely
   • Navigate to your Anki add-ons folder (Tools > Add-ons > View Files)
   • Locate the AnkiHub folder (usually named “1322529746”)
   • Rename the “user_files” folder inside (e.g., to “user_files_backup”) to reset cached data
   • Restart Anki and let AnkiHub re-initialize

2. Rebuild AnkiHub Database:

   • Go to the AnkiHub menu
   • Select “Rebuild AnkiHub Database”
   • Wait for the process to complete, which may take some time
   • Restart Anki afterward

3. Check for Conflicts with Other Add-ons:

   • Try temporarily disabling other add-ons to see if there’s a conflict
   • Hold down Shift while starting Anki to launch in safe mode
   • If this fixes the issue, re-enable add-ons one by one to identify the culprit

4. Verify Database Integrity in Anki:

   • Go to Tools > Check Database
   • Let Anki verify and repair any database issues

5. Contact Direct Support:

   • This specific issue may require direct assistance from the AnkiHub team
   • You can email support@ankihub.net with your AnkiHub username and details about this issue
   • Include screenshots of what you see in Anki versus what appears on AnkiHub

Since this appears to be a persistent technical issue that standard solutions aren’t fixing, direct support from the AnkiHub team might be your best option. They can access server-side logs and provide more targeted assistance for unusual synchronization issues.

Would you be willing to contact the AnkiHub support team directly? They’re typically very responsive and can help with these kinds of specialized technical issues.

[Brian_BH]

Hello,

I would be happy to help.

From the looks of it, it seems that you may have protected all of your fields:

By protecting all of your fields, AnkiHub is necessarily unable to write to any of your fields. Hence why updates aren’t reaching your local collection

In order for AnkiHub to be able to write to a field, it would have to be unprotected.

Give that a shot, let me know how you fare, and we’ll go from there and hopefully we can get you squared away.

[frank4410]

I seriously cannot thank you enough. This worked perfectly!!